Automate your customer calls with an intelligent virtual receptionist. Route calls to the right department, provide 24/7 self-service information, capture leads after hours, and never miss a customer again — deployed in minutes with zero hardware.
IVR (Interactive Voice Response) is an automated phone system that greets callers, collects their input via keypad or voice, and routes them to the right destination — all without a human operator. CheapBulkSMS IVR adds AI intelligence and natural language understanding on top of traditional IVR.
Every feature you need to build a professional, intelligent call routing system — included in every plan, zero setup fees.
Create deep, multi-level call menus (Press 1 for Sales, then 1 for New Enquiry) to direct high-volume traffic to the right agents in seconds.
Stay responsive even after hours. Recordings are sent directly to your inbox as MP3 files the moment a caller leaves a message — with AI transcription.
Upload professional studio recordings or use our Neural Text-to-Speech engine to welcome callers in multiple languages with a natural AI voice.
Automatically record every call with encrypted cloud storage. Access recordings anytime for training, quality monitoring, and legal compliance.
Design your entire call journey using our drag-and-drop flow builder. Update menu options, routing rules, and greetings in real-time with zero downtime.
Track which menu options are most popular, identify drop-off points, measure call duration per department, and optimise your support flow continuously.
Callers speak naturally instead of pressing buttons. Our NLU engine understands intent and routes accordingly — no frustrating menu trees needed.
Route calls differently by time, day, or holiday. Office hours to agents, after-hours to voicemail, weekends to on-call — all configured in the portal.
Queue overflow calls with estimated wait times and offer an automatic callback option so callers never abandon a call out of frustration.
Identify callers by number before they speak. Pull their CRM profile, route VIP clients to senior agents, and log every call automatically.
Greet callers in their preferred language. Route Indian regional language callers to the right language-matched agent automatically.
Forward IVR calls to any mobile number, landline, SIP endpoint, or cloud PBX extension — no physical infrastructure required at any location.
From sign-up to a fully operational IVR handling real customer calls — in under 30 minutes.
See why businesses are replacing traditional receptionists and hardware PBX with CheapBulkSMS Smart IVR.
From startups answering their first customer call to enterprise call centres handling millions — Smart IVR scales to every scenario.
CheapBulkSMS IVR powers customer call handling for businesses across India and 100+ countries.
Native integrations with the CRM, helpdesk, and communication platforms your team already uses — plug in and go live.
Everything you need to know about CheapBulkSMS Smart IVR.
Join thousands of businesses using CheapBulkSMS Smart IVR. Get your virtual receptionist live in 30 minutes — no hardware, no contracts, no setup fee.